Jollibee is the most immense fast- corporation in the Philippines. They have made significant progress in America’s fast- scene over the last two decades. In this post, we’ll find out the and what its secret is in going global. Researching the competition may be Jollibee’s secret.
Philippines. They own Chowking, Red Ribbon Bakeshop, Greenwich Pizza, and Mang Inasal. These are , restaurants, and bakeshops found all over the Philippines. is the conglomerate that owns the Jollibee fast- chain. They also have other brands including
Jollibee is the leading in the Philippine . leader in the Philippines. They have a larger than all other foreign Currently, Jollibee has more than 1,200 outlets worldwide. Are you ready to find out the about Strategic you can use?
Jollibee and McDonald’s are two of the most powerful players in the Philippines’ fast- industry. Yes, in terms of a global store count, the United States-based McDonald’s overshadows Jollibee. However, in the Philippines, Jollibee is a complete sensation.
Jollibee easily outperforms McDonald’s and in terms of popularity and local . It has over 750 stores in the Philippines putting it at the lead of the race.
How did Jollibee start?
Jollibee started out as an ice cream parlor in the late ’70s until Mcdonald’s came in. , founder made the huge decision to research this new competition.
He flew to the States to find out more about McDonald’s. When he came back, he reinvented Jollibee -all by copying almost everything about his nemesis. He realized that the competition has better service, operation, and and all he did is raise his ‘s standards to their level.
Yet, there is one thing he knows McDonald’s couldn’t compete in: the flavor. McDonald’s can’t just change their due to a global image they need to keep. Jollibee on the other hand made sure to satisfy the Filipino palette. Sweet, generously spiced, and salty, the is just how the locals want it.
The moment they stepped foot on Philippine soil, the McDonald’s fast- chain was already old news.
Currently, Jollibee has 66 locations in 12 U.S. states. JFC had over 1,200 Jollibee outlets worldwide as of April 2018. They have locations in Southeast Asia, the Middle East, East Asia, , and Europe.
So, how is Jollibee making it in the global scene?
Jollibee delivers great-tasting, high-, and budget-friendly to the masses. Their main is the Filipino-favorite crispy Chickenjoy. One of their other bestsellers is the Yumburger (this is their signature for some time), and sweet-tasting Jolly Spaghetti (Filipinos like their spaghetti sweet).
follows ironclad standards of , service, and cleanliness. They have what they call the FSC for their fast- chain.
The strategies of Jollibee are captivating and highly marketed. They utilize a variety of media such as television, radio, newspapers, and more. It won’t be surprised if they spent of dollars to stay in the minds of its customers, Filipinos in particular.
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Mr. Caktiong plans to spend $251 million in 2021 to speed up store both in the Philippines and worldwide.
Jollibee relies on a huge volume of customers and effective operational management. Their operation is a well-oiled machine. Managers oversee to deliver outstanding service to the droves of customers that visit its stores.
Jollibee Plan 2021
So what does Jollibee have up its sleeves? There is a reason why Jollibee seems to have the guts to enter the global -and it’s not just plain hubris.
The of Jollibee involves expanding its global reach. Jollibee declared in an email that it plans to open 500 fast- chain and outlets in the United States and Canada over the next five to seven years.
The company mentioned that it will establish 28 locations in the United States and Canada in 2021. Their goal is to reach 300 stores by 2024.
What is a , exactly?
In the 1950s, Neil Borden popularized the concept. Then came Jerome McCarthy who introduced the 4Ps found in the Jollibee . Borden was a Harvard University advertising professor. His article “The Concept of the ” was published in 1964 and originally has more than 4 elements. It illustrated how businesses should employ advertising methods to engage their customers.
Companies are still using the themes Borden introduced to sell their goods and services decades later.
What Is The For A ?
You can use the principle to help dial in your menu to maximize profit potential. This is because the menu is a ‘s No.1 tool. Here’s a rundown of how you can use the to boost your business.
Here’s the of Jollibee and pretty much what other businesses follow.
4ps Of Jollibee
The 4Ps are the four essential factors involved in . The 4ps of Jollibee includes the following: a good or service to the
refers to the goods or services that a company offers. In the case of Jollibee, it is the .
Price refers to the amount that you make your pay. In the 4ps of Jollibee, the idea of psychological is used.
The concept of place refers to the location where a is marketed. This doesn’t only refer to the physical place where the business is built. It can even refer to the Menu where the is shown.
The concept of in 4ps refers to the company’s advertising efforts as well as . It involves any promotional to convince customers they need your .
refers to goods and services that a business offers to its customers. In principle, a should meet existing consumer demand. On the other hand, you can make your so appealing that your customers are convinced they really need it.
This results in new demand. Smart, right?
Business owners and executives need to be knowledgeable about a ‘s life cycle in order to be effective. They need to have a for dealing with products at all stages of their life cycle. The kind of you offer also influences how much your company can charge. It also dictates where your business should be placed, and how it should be promoted in the marketplace.
is known for its which brings the nostalgic Filipino taste. They produce and sell simple you can pick up and now, even deliver. It can also reach a wide range of because of its diversified .
also promises that usage will satisfy your psychological demands. Imagine if you’re an American living in Asia for years and someone serves you a good old pot roast. Nostalgic right? This might be how Filipinos abroad feel after a bite of Chickenjoy or a mouthful of Palabok.
When a business decides on where to locate, it involves analyzing where they should sell a . The ultimate goal here is to be able to deliver your items in front of the customers who are most likely to buy them. and how to get it to the
One thing you’ll notice with Jollibee is how strategically they position their stores. They always make sure to build a branch in places where there are a lot of people. This ensures a high volume of consumer traffic. The main idea is to be a family destination after all, so expect entire families sitting at tables beside you!
The Jollibee branch in , for , is located in the Central district, which attracts a high number of Filipinos. They provide excellent service to large crowds in every store. They work like a champion soccer team going for that goal.
Position can relate to placing a in certain stores. It can also refer to placing a on a specific store’s display. In some circumstances, can refer to the inserting of a on television broadcasts, films, and online pages. Basically anywhere you can draw attention to your and business.
In company-operated stores, has more control over operations, as well as store architecture and design. To add, they recently launched an online order placement and tracking website. This move was claimed to be quite a for Jollibee.
It makes sense especially during the global pandemic where people opt for to be delivered.
Jollibee’s products can be found in supermarkets and hypermarkets all around the US. To maintain control and conditions of negotiation for its , contracts with partner agencies in various nations and markets.
Jollibee uses its social media presence to directly engage with customers. In the Philippines, customers can use the loyalty card to exchange points for products or other exciting gifts as directed by the company.
They also have community influencers as part of their on-the-ground promotional efforts. This helps increase ‘s visibility while also assisting in the development of .
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As we mentioned above, Jollibee promotes itself through the usage of community influencers. There’s nothing wrong with a few Tik Tok influencers dancing to Doja Cat, right?
Influencers make them more likable and maintain direct interaction with customers on social media.
Jollibee is very aggressive in its initiatives. They focus a lot on their commercials through numerous mediums including TV, newspapers, and radio.
They actually create short films based on a true story depicting family love and happiness. They show people how fun is magnified when they have a meal together. This is the main part of their approach.
Believe it or not, a lot of their ads are tear-jerkers. Check this ad below:
And here’s an ad made for Filipino families abroad during the pandemic.
Filipino families like most Asian families are quite bonded. Family is such an important part of the business and the in-store environment makes it a point for customers to feel at ease.
Perhaps, the biggest selling factor here is that people become emotionally bonded to Jollibee establishments.
How do you put a price on goods?
As a marketer, you should match the to the ‘s actual and perceived worth. Of course, this includes supplier costs, seasonal reductions, and rival prices.
But what do we mean by “perceived worth?”
Some business owners give their customers the illusion that they have a luxury item by boosting the price. On the other hand, they may also reduce the price to encourage more people to try their .
As a business owner, you need to decide when and whether a discounting is necessary. A discount (may be in the form of a ) may attract more customers and may gradually help the business , but it may also give the impression that the is cheap and ordinary. Yes, a can seem lower than if it was when it was priced higher.
promotes the positive brand and perceptions among its target consumer groups. They do this by charging a premium for some of their . They also utilize psychological which successfully adds more to its products from the perspective of customers.
You might ask “Why not just say it’s worth $7?”
Image from: youtube.com
This “broken ” is thanks to what we call “Psychological .” This concept refers to the where you set prices that are less than a whole number. The idea behind this is that customers will read the slightly reduced price and think it is “lesser.” Well, yes, it sort of is…but the truth is, it’s just a cent cheaper.
Geographic also enables to cover shipping and customs costs for locations outside of the Philippines.
The company is also known to use a popular bundle with what they call the “combo meals.” So, you get more savings for more purchases.
7ps Of Of Jollibee
As mentioned in the previous section, refers to the four Ps of which includes , price, place, and .
Because Jollibee is a , it has 3 additional Ps. People, Process, and Physical Evidence. These are the key components of a or service, and they interact strongly with one another.
What Are The 7 Ps Of ?
Now, let’s find out about the 3 additional “Ps” to create the 7ps Of Of Jollibee. So what are the 7 Ps Of and what are its benefits to your business?
In 1981 Booms and Bitner added 3 more components to the . This becomes the extended that aims to cater to the needs, wants, and expectations of customers. Your customers’ desires always change after all.
“People” is an important aspect in the 7ps of of Jollibee. This includes anyone involved with the or service. It makes no difference whether they are involved directly or indirectly.
Your staff, salespeople, teams, and anybody else involved in the and sales operations are all part of it. Each of these people plays a unique role in the creation, , distribution, and delivery of products and services to customers.
“People” doesn’t only refer to the ones you sell to or advertise to. To provide great service, you want your employees to be productive. Furthermore, you want them to have a favorable impact on your . understands the of its employees in developing strong relationships. ensures that all employees receive regular training in order to develop and improve their skills.
was given a high priority at Jollibee. As mentioned in a previous section, one of the key result areas the staff is evaluated in, is for . Everyone in the company takes the of Jollibee very seriously. Jollibee’s training is not only field-related but also focuses on essential management and organizational skills.
The delivery of your or service to a is referred to as “Process.”
It describes the full experience of your buying process. This starts from your customers being aware that your brand exists, proceeds to go to your sales funnel, goes through your distribution, and takes part in a post-purchase relationship. So, from noticing your , thinking about buying it, actually taking out the credit card to buy, and putting in a review (whether it’s good or bad).
Functions, activities, tasks, and processes must be mapped out. This ensures that your processes run smoothly and efficiently. Check your processes on a regular basis to ensure they are simple and increase your ability to generate revenue. This step may involve a number of trial and error phases.
has put in place organized and systematic processes to ensure that the company grows consistently. All stages of the operational processes are focused on maintaining a high level of and standard.
Systematic processes are in place for all operations, from procurement to final sale.
Customers should always receive something tangible to assure them of a valid purchase. Consider how braces straighten your teeth, and hairdressers give you a new look. Receipts serve as proof of purchase as well as tracking information.
It gives your customers assurance that you are legitimate. Imagine how nervous you would feel after purchase if the link you clicked doesn’t bring you to the company website. Facebook pages and even social media accounts serve as physical evidence too.
This tangible item (or even a simple email confirmation) validates the purchasing experience and fosters a sense of from the purchase.
Physical evidence is also important in , as it works to influence in favor of the brand and its offerings. ‘s Jollibee has distinct packaging that distinguishes it from other industry players. ‘s packaging also has a vibrant touch, with colors and patterns changing on a regular basis.
The company’s logo is straightforward and easily recognized by customers. The brand logo has also become a symbol of nostalgia and sentimental connection for who choose to dine at Jollibee.
The packaging is engaging and matches the brand image developed and maintained by . It is inviting, fun, and festive.
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Of Jollibee – Jollibee Research
The Jollibee brand’s unique selling proposition is that is quick, good, clean, and inexpensive. They make sure to address local requirements. Furthermore, they aim to be consistent and dependable wherever they are.
Instead of avoiding rivalry with other global big names, Jollibee decided to focus on improving internal strategic planning.
Their main secret for ? Research and SWOT. As you may have read in a previous section Mr. Coktiong went to the US and looked into McDonald’s like some sort of spy.
A comprehensive SWOT analysis is a approach that helps companies analyze internal and external issues. This helps you reach a by assessing Strengths, Weaknesses, Opportunities, and Threats. Employing this assessment, Mr. Coktiong realized what Jollibee needed to get a fighting chance.
This method of analysis assisted Jollibee in focusing on the Filipinos’ passion for sweet flavors and spice. It is perhaps one of its unique selling propositions that other overseas competitors couldn’t match. Jollibee made sure to deliver that appeals to Filipinos’ preference for spicy burgers, rice-based meals, and sweet-tasting spaghetti (Sorry Italians).
If there is something to take away from Jollibee’s story, it’s researching the competition and being open to improvement and change. At the same time, you need to know what to give your to keep them coming back. This is perhaps the secret to an effective of Jollibee.